COVID-19 Prevention Policy
Every delivery will be carried out contactless. We will ring your doorbell and leave the package on your doorstep while moving away until we see you pick it up to verify receipt of the delivery. We will not enter any residential premises for whatever reason, even in the indoor common parts of a building block. To avoid our delivery person from going inside, we do not take items to the lift/elevator. All transactions are carried out electronically and we do not require your signature upon delivery. This eliminates the need for close contact between you and the delivery person. Please maintain a distance of 6 feet or greater if you need to speak to the delivery person. Your items can be checked on delivery, but the delivery person cannot take back the items with him/her. This to avoid contaminating other packages in case of contact with an infected person. For returns please see our return policy.
Although we highly recommend and encourage online payments we understand that some customers prefer to pay cash and some do not use Paypal and Credit cards, so online purchasing is limited. That is why we accept cash on delivery. Please prepare exact change to avoid handling money back and forth. Your health is of our great concern and for your own safety our delivery person sanitises his/her hands before and after each delivery.
CLIENTS WHO HAD MADE AN ORDER, AND IN THE MEANTIME HAD TO GO IN QUARANTINE, OR HAVE TESTED COVID-19 POSITIVE, SHOULD INFORM US. WE WILL HOLD ON TO YOUR ORDER UNTIL YOU ARE CERTIFIED CLEAR SO WE CAN DELIVER, BUT NOT BEFORE 15 DAYS FROM YOU INFORMING US OF YOUR INITIAL CONDITION. ALL YOUR INFORMATION EXCHANGED WITH US WILL BE KEPT IN STRICT CONFIDENTIALITY.